Visitor Centre/Shop Manager Dear All, The Hebridean Whale & Dolphin Trust wishes to appoint a Visitor Centre/Shop Manager based in Tobermory, Isle of Mull. Working as a member of the Trusts small, dynamic team, the Shop Manager is primarily responsible for the smooth running of the Visitor Centre and the Shop on Tobermory Main Street. Overall purpose of the job: Management, maintenance and further development of the HWDT Visitor Centre and Shop, including the webshop. Key tasks and responsibilities: Visitor Centre: · Management and maintenance of Visitor Centre equipment and display · Show visitors around; explain content of exhibition space · Contribute to further development of the content of scientific and awareness raising displays · Organize off-venue stands and displays (e.g. at fairs and exhibitions) · Ensure availability and quality of marketing materials; their distribution throughout the island and other appropriate locations Shop: · Manage and develop inventory; ensure appropriate levels of stock · Manage cash · Keep shop window fresh and appealing to visitors · Research and analyse customer needs · Organize staffing, including him/herself and HWDT staff and volunteers · Help recruit and train volunteers for the everyday operation of the shop · Maintenance and cleanliness · Develop growth strategy for shop Skills and experience: Required: · Experience in managing a retail outlet, preferably selling souvenir and gift items · Excellent communication and organizational skills; · Computer proficient in Microsoft Office package; · Excellent interpersonal skills; experience of working in a team; · Ability to work independently; Desirable: · Knowledge of Scottish, preferably Hebridean marine wildlife · Knowledge of the West Coast and islands · Experience with marketing similar retail outlets · Experience of volunteer management; · Full driving licence; · Applicants should be self-motivated, organised and self-reliant. Conditions: This is a full-time post. Salary: This is a full time salaried post at £19,400 gross per year, funded by the Coastal Communities Fund. It is based on 37 hours per week which may be worked in various work patterns. Overtime is not paid. The Visitor Centre/Shop Manager will be required to work evenings or weekends if necessary, in which case time will be given off en lieu. Length of contract: initially 2 years, possibly extendable subject to funding and performance Annual leave: 25 working days holiday and 12 statuary public holidays. Starting date and probationary period: The ideal starting date is May 1, 2014. The position is subject to satisfactory performance during the initial three-month probationary period. Location and travel: HWDT is based on the Isle of Mull, and the appointee will work mostly in the shop and HWDT offices in Tobermory. Any travel expenses are payable and a valid driving license is beneficial. No company car is provided. Application procedure: Send CV and Covering Letter with the names of two referees by e-mail to: Mark Whitaker at admin@hwdt.org or post to: HWDT, Clydesdale Bank Buildings, Tobermory, Isle of Mull, PA75 6NU. Further information on HWDT and on this post are to be found on the HWDT website www.hwdt.org, or telephone 01688 302 620. Applications should be made by 7th April, 2014. Please note: candidates will only be contacted if short-listed, by 22nd April. Deadline for Applications: 7th April NB Interviews will be conducted preferably face-to-face on Mull or via phone/skype ----- Marine Biodiversity Officer Hebridean Whale and Dolphin Trust Clydesdale Bank Buildings Tobermory Isle of Mull PA75 6NU Tel: 01688 302620 <mailto:biodiversityofficer@hwdt.org> biodiversityofficer@hwdt.org <http://www.hwdt.org/> www.hwdt.org ----- The Hebridean Whale and Dolphin Trust is dedicated to enhancing knowledge and understanding of Scotlands whales, dolphins and porpoises (cetaceans) and the Hebridean marine environment through education, research and working within Hebridean communities as a basis for the lasting conservation of local species and habitats.